Staffing Your Helpdesk: IT Service Outsourcing

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Are you grappling with the decision of whether to keep your tech support helpdesk in-house or explore the world of IT service outsourcing? In today’s world, outsourcing your IT services to managed service provider experts is a smart idea that can bring a multitude of benefits to your business. 

To help you make an informed choice that aligns with your company’s needs, let’s dive into factors to consider when outsourcing your IT support.

1. The In-House Helpdesk Challenge

Running an in-house helpdesk can be an uphill battle, both in terms of time and resources. The recruitment, training and retention of IT support staff all demand significant investments. 

In addition, you should be aware that staying ahead of the technological curve while providing support can be a constant struggle for your internal team.

2. Cost-Efficiency Through IT Service Outsourcing

One of the most compelling arguments in favor of outsourcing is the potential for substantial cost savings. Partnering with a managed service provider like OrlanTech allows you to trim overhead costs tied to hiring and training an in-house team. 

Outsourcing means you can allocate your budget more wisely, focusing on your core business activities.

3. Access to Expertise

When you opt for IT outsourcing, you gain access to a talent pool filled with seasoned professionals who are well-versed in a wide array of IT issues. Our team of experts can swiftly identify and resolve issues, reducing downtime and ensuring the smooth operation of your IT infrastructure

This expertise extends to various technologies and software, like the cloud, providing your business with comprehensive support.

4. Scalability and Flexibility

The flexibility to scale your IT support in response to your requirements is a significant advantage of IT service outsourcing. As your business expands, you can seamlessly expand your helpdesk services without the hassle of recruiting and training new staff. 

Conversely, during quieter periods, you can dial down support levels, saving on costs. This adaptability ensures that your IT support remains in sync with your business’s evolving demands.

And, if you want to scale your phone systems, take a look at our VoIP offerings.

5. Focus on Core Competencies

Outsourcing your helpdesk allows you to channel your energy into what your business does best. Instead of diverting resources and attention to IT support, you can concentrate on strategic initiatives and innovations that propel your growth. 

Leave the technical aspects to outsourced professionals while you nurture your brand and expand your market presence.

6. Security and Compliance

Cybersecurity threats are ever-present, and compliance regulations are continually evolving. IT providers prioritize security and compliance, assisting you in safeguarding sensitive data and adhering to industry regulations. 

With a dedicated team of security experts, you can fortify your defenses against cyber threats and effortlessly maintain compliance.

7. Disaster Recovery and Business Continuity

Disasters can strike at any moment, from natural calamities to data breaches. IT outsourcing incorporates robust disaster recovery and business continuity plans. 

OrlanTech is happy to assist you in preparing for the unexpected, ensuring that your IT systems remain resilient and can swiftly recover from disruptions.

8. Proactive Monitoring and Maintenance

When it comes to IT, preventing issues is often better than fixing them. Professionals like us employ proactive monitoring and maintenance practices to identify and address potential problems before they impact your business operations. This proactive approach minimizes downtime and keeps your systems running smoothly.

9. The Human Touch in IT Service Outsourcing

While technology plays a crucial role in IT outsourcing, the human element is critical, too. At OrlanTech, we take pride in our empathetic and responsive support staff. 

Our team understands the frustration that technical issues can cause, and we are committed to providing compassionate assistance to your employees and customers.

Want to arm your staff with the right tools to fight cybercrime? Check out our cybersecurity awareness training services.

Putting the “Support” in IT Support

IT service outsourcing offers a wealth of benefits for businesses seeking efficient, cost-effective and customer-centric IT support solutions. With our proactive approach and commitment to customer satisfaction, we stand ready to be your reliable IT partner.

So, why wait? 

Contact us or book a meeting today to explore how IT outsourcing can empower your business to thrive in the digital age. 

Let us handle your IT support while you focus on what you do best – growing your business and delighting your customers.



OrlanTech is a managed service provider (MSP) that was founded in 1995 and is now the market leader in delivering technology-as-a-service to small and medium size businesses (SMB) in the central Florida area.

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